1. When you place a GSR order, GoCollect will authorize your credit card, but not bill you until the piece ships. You will immediately receive a confirmation email that a GSR has been opened.
2. If your GSR order is taking longer then expected, we will send you an email letting you know that we are still in the process of searching for your order.
3. The final email you receive will contain a shipment confirmation and tracking number. You are billed at that time and your credit card is charged for your GSR; and the order is complete.

Terms & Conditions (Please Read)

1. All products are new and in the original box unless otherwise noted.
2. You must provide a valid email address to place a GSR. Failure to provide one may result in cancellation of your GSR because we are unable to communicate with you.
3. GSR prices include a service fee in order to search for and obtain hard-to-find, rare or secondary market collectibles.
4. Regular shipping charges apply according to the GoCollect shipping schedule. Click here for shipping charges.
5. All GSR sales are final and complete once you have received the GSR piece. If the piece is lost or damaged in transit, it will be exchanged.
6. GoCollect reserves the right to deny any customer GSR service, with or without cause at any time.
7. GoCollect may reduce the quantity of a single piece in your GSR, fill it with a lesser quantity and cancel the remaining requests if only a limited quantity is available to GoCollect.
8. Depending on the nature of your GSR, it may take GoCollect longer than 4 weeks to complete. However, your GSR will remain open, and we will continue the search for your piece(s) until it is either completed or canceled by the customer.
9. GSR Cancellation Policy:
   1. You may cancel a GSR only until such time GoCollect has located the item to complete your GSR. You must do so, in writing by email to support@gocollect.com and receive back confirmation of cancellation.
   2. You may not cancel a GSR once the item has been located on your behalf by GoCollect. Click for GSR Return Policy.
10. Your GSR will remain open until it's completed/cancelled by GoCollect.com or cancelled by you, subject to the Cancellation Policy detailed in #9 above.
11. In the event GoCollect is unable to complete your GSR, you will be promptly notified that the GSR has been closed and you will not be billed. However, you may place a GSR order for that item at a later date to initiate a new search.
12. The GoCollect Terms & Conditions not modified by the above apply to any GSR order.

If you have any questions regarding the GoCollect Special Request premium service, please feel free to reach us by email at GSR@gocollect.com